Privacy Policy — wowph.com Casino

1 About This Privacy Policy

This Privacy Policy ("Policy") describes how wowph.com ("the Platform," "we," "us," "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," "the User") who access or use the wowph.com online gaming platform and related services.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It applies to all personal data processed by wowph.com, regardless of the medium through which it is collected — whether through our website, live chat, email correspondence, or any other channel.

This Policy should be read together with our Terms & Conditions, which govern your use of the wowph.com Platform. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.

We may update this Policy from time to time to reflect changes in our data practices, legal obligations, or regulatory requirements. The date of the most recent revision is always displayed at the top of this page. Continued use of wowph.com after any update constitutes your acceptance of the revised Policy.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, wowph.com is the Personal Information Controller (PIC) in respect of the personal data you provide when using the Platform. As PIC, wowph.com determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data privacy law.

wowph.com has appointed a designated Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy regulations. You may contact our DPO through the contact details provided in Section 15 of this Policy.

3 Personal Data We Collect

wowph.com collects the following categories of personal data, depending on how you interact with the Platform:

3.1 Registration and Identity Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify you are 21 years of age or older);
• Philippine residential address;
• Email address;
• Philippine mobile number;
• Username and encrypted password;
• Government-issued ID type and number (for KYC verification).

3.2 Financial and Transaction Data

• GCash or Maya account details (mobile number associated with the e-wallet);
• Bank account details for bank transfer transactions (account name, bank name, account number);
• Debit card details (card number is tokenized and never stored in full);
• Deposit and withdrawal history;
• Betting and gaming transaction records.

3.3 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used;
• Login timestamps and access logs;
• Cookie identifiers and similar tracking data (see Section 9).

3.4 Communications Data

• Live chat transcripts with our customer support team;
• Email correspondence with wowph.com;
• Feedback, survey responses, and complaint records.

3.5 Responsible Gaming Data

• Self-imposed deposit limits, loss limits, and session time settings;
• Cooling-off period and self-exclusion records;
• Responsible gaming tool usage history.

4 How We Collect Your Data

wowph.com collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a survey;
• Automatically — through cookies, web beacons, server logs, and similar technologies when you access and navigate the Platform (see Section 9);
• From third-party payment providers — GCash, Maya, and partner banks may share transaction confirmation data with us to process your deposits and withdrawals;
• From identity verification services — we may use third-party KYC (Know Your Customer) service providers to verify the authenticity of government-issued IDs submitted during account verification;
• From fraud prevention and compliance services — we may receive data from third-party fraud detection and anti-money laundering screening services as part of our regulatory compliance obligations.

5 How We Use Your Personal Data

wowph.com uses your personal data for the following purposes:

wowph.com will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing another lawful basis for processing.

6 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, wowph.com processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your wowph.com account, process transactions, and provide gaming services;
• Legal Obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, the AMLA, and tax reporting obligations;
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and freedoms;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and optional analytics. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing and Disclosure

wowph.com does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Payment Service Providers

We share necessary transaction data with GCash, Maya, and partner Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) solely to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.

7.2 Identity Verification Providers

We share identity documents and personal details with accredited KYC service providers to verify your age and identity as required by PAGCOR regulations. These providers process your data only for verification purposes and are contractually prohibited from using it for any other purpose.

7.3 Regulatory and Law Enforcement Authorities

We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

7.4 Technology and Infrastructure Providers

We use third-party technology providers for cloud hosting, cybersecurity, analytics, and customer support infrastructure. These providers act as Personal Information Processors (PIPs) under our instruction and are bound by data processing agreements that require them to protect your data in accordance with the Data Privacy Act.

7.5 Game Software Providers

Certain game titles on wowph.com are provided by third-party game studios. These providers may receive limited technical data (such as session tokens and bet amounts) necessary to operate the games. They do not receive your full personal profile.

8 Data Retention

wowph.com retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures. Anonymized data (which can no longer identify you) may be retained indefinitely for statistical and analytical purposes.

9 Cookies and Tracking Technologies

wowph.com uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit our website. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function — including session management, login authentication, and security features. These cannot be disabled without affecting Platform functionality;
• Performance and Analytics Cookies: Help us understand how players use wowph.com — which pages are most visited, where errors occur, and how we can improve the experience. Data collected is aggregated and anonymized;
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations;
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorized login attempts.

wowph.com does not use third-party advertising cookies or behavioral tracking cookies that build profiles for targeted advertising purposes.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform. For more information on managing cookies in popular Philippine browsers and devices, refer to your browser's help documentation.

10 Data Security

wowph.com implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and wowph.com servers is encrypted using industry-standard SSL/TLS protocols;
• Encrypted Data Storage: Sensitive personal data, including passwords and financial details, is stored using strong encryption algorithms. Passwords are hashed and salted and are never stored in plain text;
• Access Controls: Access to personal data is restricted to authorized wowph.com personnel on a strict need-to-know basis. All staff with data access undergo regular privacy and security training;
• Two-Factor Authentication (2FA): Available for all player accounts and mandatory for all internal administrative access;
• Regular Security Audits: wowph.com undergoes regular third-party security audits and penetration testing to identify and remediate vulnerabilities;
• Incident Response: We maintain a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) within 72 hours and affected users without undue delay, as required by the Data Privacy Act.

11 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by wowph.com:

To exercise any of these rights, please submit a written request to our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond within fifteen (15) business days of receiving your request, as required by the Data Privacy Act. We may need to verify your identity before processing your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

12 Children's Privacy and Age Restriction

wowph.com is strictly an adult gaming platform. In compliance with PAGCOR regulations, access to and use of the Platform is restricted to individuals who are 21 years of age or older. wowph.com does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and report the incident to PAGCOR as required by our regulatory obligations.

If you are a parent or guardian and believe that your child under the age of 21 has registered on wowph.com, please contact us immediately at [email protected] so that we can take appropriate action.

13 Cross-Border Data Transfers

Some of wowph.com's technology and service providers may be located outside the Philippines. Where personal data is transferred to recipients in other countries, wowph.com ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses that impose data protection obligations equivalent to those under the Philippine Data Privacy Act;
• Transfers only to countries or organizations that the National Privacy Commission has determined provide an adequate level of data protection;
• Your explicit consent, where required by applicable law.

wowph.com will not transfer your personal data internationally in a manner that undermines your rights under the Data Privacy Act. For information about the specific safeguards applicable to any cross-border transfer, please contact our Data Protection Officer.

14 Updates to This Privacy Policy

wowph.com may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page;
• Display a prominent notice on the wowph.com Platform for a period of at least 30 days following the update;
• Send a notification to your registered email address where the changes materially affect your rights or our obligations.

Your continued use of the wowph.com Platform after any update to this Policy constitutes your acknowledgment of the updated Policy. If you do not agree with any changes, you should cease using the Platform and may request account closure by contacting our support team.

15 Contact Us and Filing Complaints

For all data privacy inquiries, requests to exercise your rights, or complaints regarding wowph.com's data processing practices, please contact our Data Protection Officer:

• Email: [email protected] (subject line: "Data Privacy Request")
• Live Chat: Available 24/7 on the wowph.com Platform — Filipino and English support
• Response Time: We aim to respond to all data privacy requests within 15 business days

If you are not satisfied with our response to your data privacy complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act.

Our customer support team serves Filipino players from Manila, Cebu, Davao, Quezon City, Makati, and across the entire Philippine archipelago — 24 hours a day, 7 days a week, 365 days a year.